Appointments

Appointments are a valuable resource and if you cannot make an appointment you must let us know as soon as possible.  We monitor non-attendance and if there are 3 missed appointments within a year, you may be asked to register with another practice.

We appreciate that plans do not always go according to plan.  However, if you need to cancel your appointment on the day, please try to let us know at least 2 hours ahead of time, or as soon as possible, so that we can offer another patient that slot.

If you cannot attend an appointment for any reason please inform us as soon as possible in oreder for us to give the slot to someone else by telephone on  the following numbers:-

07860775920 (This is a decicated number for cancellation of appointments)

0208 478 1366

You can text us on 07860 775 920 and you can cancel your appointment online if your appointment has been arranged for more than 24 hours in advance (excluding weekends and public holidays.

We offer a variety of appointments including online access, telephone appointments and face to face.

Before making and appointment :

• Plan what you want to say in advance.
• If you are worried or anxious about your appointment consider bringing a friend or relative who can remind you what you  wanted to ask the doctor and later help you remember what the doctor said.
• Remember, If you have a query it may not always be necessary to have an appointment. Reception can passmessages between the doctor and patient.

• Please note:  

  All appointments are available as face to face or a telephone consultation, but you will need a face to face appointment if your condition or symptom requires you to be physically examined by a GP. 

  Any telephone appointments booked for physical conditions or symptoms will be cancelled and you will be advsied to re-book a face to face slot, in order to avoid appointments being wasted unnecessarily.

Patients may ask to speak to a doctor or the nurse by telephone during the working day, but please note, that this is not always possible. and is ordinarily considered as an appointment.

If the call is not urgent and staff are busy with patients, the patient may be asked to call back after surgery.

In other circumstances it may be necessary for the doctor or nurse to call you back at a time more convenient to them

The Practice nurse is able to deal with a number of problems, such as:-

Removal of stitches,

Llong term conditions management eg Diabetes, Asthma etc. Weigh loss advice,

Cervical screening (Smear tests),

Childhood immunisatons,

Other Vaccinations: Flu injections, Shingles injections, Pneumococcal injections, 

Travel Vaccinations

Holiday vaccination

It is ideal to have immunizations when you travel. It is important to have travel insurance-, all European destinations are covered- An EHIC card would have to be obtained. Please allow plenty of time to complete the course. We recommend that you start to plan your course of immunization at least 12 weeks in advance of travel where possible. For more information please visit:-

Travel vaccinations - NHS (www.nhs.uk)

As part of the Loxford PCN (Primary Care Network) you can now book an appointment in the evening and on Saturday to see a GP, Nurse Or Health Care Assistant (HCA).

Appointments are available at the following GP practices

Ilford medical Centre

Oaktree medical Centre

Appointments are available :

Monday to Friday 6.30pm to 9.30pm and Saturdays 9.00am-5.00pm

Phone lines are open for Pre-bookable apponitments ONLY

Call on 0204 506 8825 Monday to Friday  6.30pm -8.00pm

Saturdays 8.30am to 5.00pm

You can now book an appointment online of by contacting the team o one of the numbers below for  Simple Wound Care/Dressing

You can book online here:

https://app.10to8.com/book/redbridgeswc/

If you are unable to book online, then you cna book by calling:

07935 534 762

The phone number is open Monday to Friday from 3.30pm to 6pm. This does not  include Weekends and Bank Holidays

FINAL SWC patient Leaflet.pdf

Our Health Care Assistant Provides the following

• B12 injections
• NHS Health Checks
• Blood pressure checks
• ECG's
• Diabetic Physical health checks

We can now offer you  an appointment with the community pharacist for certain conditions. Our reception staff will advise when it is appropriate for you to  be refered to this service. The referral will  be done immdiately and sent electronically to your pharmacy  of choice.  

You will then be contacted by the pharmacist directly with an appointment that day. This is an NHS service provided to give greater access to medical care.

If you are planning to travel outside the UK, you may need to be vaccinated against some of the serious diseases found in other parts of the world. Please ensure you contact the surgery at least 6 weeks before you are due to travel so that you have enough time to have any vaccinations before you travel. 

https://www.nhs.uk/conditions/travel-vaccinations/

Mother and Baby 6 week checks are booked in between 11.30 and 13.00

Childhood  immunisations can also be booked with our Practice Nurse. These can be booked in advance

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10.30am.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Our Practice is committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of every-one is of paramount importance.

All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. This chaperone may be a family member or friend.

On occasions you may prefer a formal chaperone to be present.

Your healthcare professional may also require a chaperone to be present for certain consultations in accordance with our chaperone policy.

If you wish to have a member of the Practice staff present during your consultation please mention this to our Reception Staff when booking your appointment, or to the doctor at your consultation, and it will be arranged.

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

 SMS Reminder Form

GP Training

Ilford Lane Surgeryis a training practice with Dr Okorie and Dr Sheedy as the Trainers. This means that every 12-18 months we may have a new registrar in place. These are fully qualified doctors with several years experience who have chosen general practice as their specialty. It is a 3 year course of which 1 year is spent in general practice itself and at the end of which the doctor sits the MRCGP which is the Membership of The Royal College of General Practitioners. Once this is achieved the doctor can set up a practice of their own if they wish to do so.

I need to see a GP... Naturally, whenever we have a problem with our health, our first reaction is to contact our GP.

In order to help our patients receive the correct treatment in a timely manner, and to reduce the number of unnecessary appointments, we are "care navigating" here at Ilford Lane Surgery.

What is Care Navigation? Care Navigation is a tried and tested model of care that improves access to primary care services for patients and reduces GP pressures all in one. ...

Care navigators are receptionists and admin staff who have been given specialist training to help them direct patients to the right health professional first time.

Who do you Care Navigate to? We now have additional Primary Care Network staff working with us who are providing additional services in general practice and can assist you with a variety of things. Our Primary Care Network Team consists of the following staff in house, you can call the surgery on 0208 478 1366 and request an appointment.

Clinical Pharmacist:You can book an appointment for a medication reviews and Asthma reviews with our clinical pharmacist ( Monday and Thursday).

First Contact Physiotherapist:You can book an appointment with our physiotherapist  for any musculoskeletal problems. Available on Wednesday and Thursday

Social Prescriber:Social prescribing works for a wide range of people, including people. You can book an appointment. Available on Tuesdays

• with one or more long-term conditions
• who need support with their mental health
• who are lonely or isolated
• who have complex social needs which affect their wellbeing, i.e. money and debt issues, domestic abuse, employment.

Health and WellBeing Coach: You can also book an appointment with our Health and well being Coach. Available on Tuesdays.  Health and Wellbeing Coaches holistically support patients’ wider health and well-being, public health, and contribute to the reduction of health inequalities.

They may also provide access to self-management education, peer support and social prescribing. Health coaches will support people to self-identify existing issues and encourage proactive prevention of new and existing illnesses.

Phlebotomist: We now have an inhouse phlebotomist working with us every Friday. You have the option of booking an online appointment for your blood test.

Paramedic: We now have a paramedic working with us every Wednesday. The paramedic also does home visits.

Please aim to arrive at the time of your appointment.   We do send text message reminders for your appointment.  If patients are later greater than 15 minutes you may not be seen.  This is because we have other patients waiting, who may need our urgent attention, exceptions will be made in a select few cases.

If you forget your appointment and arrive late you could be affecting someone elses life.

n the event that you cannot get an appointment with the surgery, and you need to access medical services there are several other options.

There are walk in clinics in the surrounding areas such as Loxford Polyclinic, Upney Lane Barking, and Harold Wood Polyclinic.

GP Out of Hours services can be accessed by calling 111. There are also GP hub services for booked appointments in the evening.

Golds Pharmacy in Gants Hill and Fairlop pharmacy are open till late. Please check with your local pharmacies for their current opening hours.

Don't forget pharmacies can offer some emergency treatments in certain illnesses. Please check with your local pharmacy.