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1st FloorLoxford Polyclinic417 Ilford LaneIlfordEssex, IG1 2SNTel: 020 8478 1366
If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.
The NHS in London is very busy due to rising coronavirus infection rates, but we’ll help you get urgent care when you need it.
Most consultations are over the phone and via video. This is for everyone's safety. We will assess your situation and invite you into the practice if needed. The Clinicians can arrange same-day appointments if you need urgent care but please don't visit without an appointment. Appointments will be held in the best way to keep you safe from Covid.
You can also contact 111, day or night, for other urgent health advice - including if you have concerns about your Covid-19 symptoms.
Please remember that 999 and A&E are for emergencies.
Please help reduce infections, protect the NHS and keep each other safe by following the latest rules.
When booking an appointment our reception staff will need to ask you a few questions so they can direct you to the most appropriate healthcare professional – this may be a doctor or practice nurse. Please note you should only see a doctor for complex medical and psychological problems. Doctors will not routinely deal with:
When booking an appointment you may choose which doctor to see, however this will be subject to the availability of that particular doctor.
Making the most of your Appointment
We operate a telephone advice service during opening hours. When you call the surgery the reception staff will take your details and a doctor or the practice nurse will call you back.
In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many conditions and you may be seen more quickly.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. Please text us on 07860 775 920.
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 11:00.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.
If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).
It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.
You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.
The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.
For more information see the DirectGov website (where this information was sourced)
Our Practice is committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of every-one is of paramount importance.
All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. This chaperone may be a family member or friend.
On occasions you may prefer a formal chaperone to be present.
Your healthcare professional may also require a chaperone to be present for certain consultations in accordance with our chaperone policy.
If you wish to have a member of the Practice staff present during your consultation please mention this to our Reception Staff when booking your appointment, or to the doctor at your consultation, and it will be arranged.
We lose between 20-25 appointments each month because patients book appointments then fail to turn up. This is very wasteful of doctor and nurse time, time which could have been used for other patients. There are many reasons for this behaviour including forgetfulness, travel problems and difficulty contacting us by telephone amongst others.
If you cannot keep your appointment please let us know as soon as possible by telephoning the following numbers:
You may also cancel your appointment by faxing the practice on the following number:- 0208 491 9066.
If you have booked your appointment using the internet access, you can also cancel your appointment on line.
Please try to arrive five minutes before your appointment time. If you arrive late, we may not be able to see you. We aim to see the majority of our patients as close to their appointment time as possible and hope you will understand when this is not always the case.
The usual cause of running late is a patient presenting us with more than one problem at a time. Therefore, please let the receptionist know when booking your appointment if you need to discuss more than one problem so that a longer appointment can be allocated.
Accident & Emergency/Minor Ailments Scheme
We along with all local practices are looking at ways of reducing unnecessary visits to A&E as this service should only be used for accidents or an emergency that may be life threatening. Please click on the link to view or download an information leaflet
Accident and Emergencyleaflet
There is further information about the use of A&E and services you can access in your area. Please click here for details.
Pharmacies offer a Minor Ailments Service which could save you a trip to the doctor and the service is free. Please click on the link for more information and ailments that they cover and to view or download the leaflet 100309_Minor_ailments_leaflet.pdf