The NHS in London is very busy due to rising coronavirus infection rates, but we’ll help you get urgent care when you need it.
Most consultations are over the phone and via video. This is for everyone's safety. We will assess your situation and invite you into the practice if needed. The Clinicians can arrange same-day appointments if you need urgent care but please don't visit without an appointment. Appointments will be held in the best way to keep you safe from Covid.
You can also contact 111, day or night, for other urgent health advice - including if you have concerns about your Covid-19 symptoms.
Please remember that 999 and A&E are for emergencies.
Please help reduce infections, protect the NHS and keep each other safe by following the latest rules.
When booking an appointment our reception staff will need to ask you a few questions so they can direct you to the most appropriate healthcare professional – this may be a doctor or practice nurse. Please note you should only see a doctor for complex medical and psychological problems. Doctors will not routinely deal with:
- Blood pressure checks
- Asthma checks
- Hormone replacement therapy
- Cervical smears
- Minor illness
- Family planning/contraception follow up
When booking an appointment you may choose which doctor to see, however this will be subject to the availability of that particular doctor.
Making the most of your Appointment
- Plan what you want to say in advance
- If you are worried or anxious about your appointment consider bringing a friend or relative who can remind you what you wanted to ask the doctor and later help you remember what the doctor said
- Remember, If you have a query it may not always be necessary to have an appointment. Reception can pas messages between the doctor and patient
We operate a telephone advice service during opening hours. When you call the surgery the reception staff will take your details and a doctor or the practice nurse will call you back.
In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many conditions and you may be seen more quickly.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. Please text us on 07860 775 920.