we have changed how we deliver appointments during the Covid 19 epidemic. We are now no longer offering face to face appointments unless a patient has been triaged first by a clinician either by phone or online econsult . The majority of issues can be dealt with by phone but if you need to be seen our clinicians will organise this. We have also had to stop some routine services at this difficult time.
When booking an appointment our reception staff will need to ask you a few questions so they can direct you to the most appropriate healthcare professional – this may be a doctor or practice nurse. Please note you should only see a doctor for complex medical and psychological problems. Doctors will not routinely deal with:
- Blood pressure checks
- Asthma checks
- Hormone replacement therapy
- Cervical smears
- Minor illness
- Family planning/contraception follow up
When booking an appointment you may choose which doctor to see, however this will be subject to the availability of that particular doctor.
Making the most of your Appointment
- Plan what you want to say in advance
- If you are worried or anxious about your appointment consider bringing a friend or relative who can remind you what you wanted to ask the doctor and later help you remember what the doctor said
- Remember, If you have a query it may not always be necessary to have an appointment. Reception can pas messages between the doctor and patient
We operate a telephone advice service during opening hours. When you call the surgery the reception staff will take your details and a doctor or the practice nurse will call you back.
In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many conditions and you may be seen more quickly.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. Please text us on 07860 775 920.